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Our FAQs

7 April 2026
Amy at pirkx
3 minutes read

Our FAQs

Answering our most frequently asked questions...

Managing your pirkx membership should feel simple and straight forward. For this blog, we have pulled together answers to some of the most common questions about your pirkx account, payments and member management.

How do I receive information about pirkx?

To receive updates and marketing communications from pirkx, make sure your marketing comms preference is switched on in your account settings. You can also visit www.pirkx.com to explore our latest benefits, updates, and services.

How do I cancel my pirkx membership?

If you’d like to cancel your membership, please make sure you unrenew or unsubscribe at least 4 working days before your next scheduled payment. This gives us enough time to process your request before the next billing cycle begins.

How do I change my bank account details for my pirkx membership?

We don’t store your bank account details directly. If you need to update your Direct Debit information, please contact GoCardless, who manage Direct Debits on our behalf. You can reach them at help@gocardless.com or by calling 020 8338 9540.

I’m unable to add a member to pirkx, but I know their email address is correct. Why is this happening?

If you’re having trouble adding a member, please check with your IT team to make sure the email address is validated and active. Once that’s confirmed, you should be able to invite the member using their email address.

How do I change my password and email address for my pirkx account?

You can update your password and email address from the Settings section of your corporate or personal pirkx account once you’re logged in.

I’m trying to pay for my pirkx subscription, but my card isn’t working and the postcode isn’t recognised. What should I do?

Upfront payments are managed by Swipe, and we don’t store any bank account details. If your postcode isn’t being recognised, we recommend contacting your card-issuing bank to check the postcode they have on file for your company card. In some cases, an old postcode linked to the card can trigger a card validation error.

Do I have to set up a Direct Debit for my pirkx account?

Yes. Direct Debit is required unless you’re a manually billed client, such as a large corporate customer.

I can’t remember my password. What should I do?

No problem. Just use the “Forgot Password” option on the login page and follow the reset instructions. You’ll receive an email with the steps to create a new password.

How do I add pirkx members?

To add members, log in to your pirkx account and use the invite or add member option. You’ll need to enter the required details for each person, such as their name and email address, before confirming the invitation.

How do I remove pirkx members?

To remove members, log in to your account and go to the member management area. From there, you can select the members you want to remove and follow the steps to delete them.

Still need help?

If your question isn’t covered above, our team is here to help. We’re always working to make pirkx easier to use, so you can spend less time managing admin and more time enjoying the benefits that matter to you!