FAQ

General

Pirkx is a well-being platform that provides individuals and businesses a range of benefits and savings for people to make their money go a bit further and improve their health.

Companies, Associations, Charities, Clubs and Public Sector bodies can offer their members pirkx regardless of their employment status. They can join for free and pay for their members or they can offer access on a self-pay basis.

If you are self-employed you can join pirkx and access all of the amazing benefits too.

Prices are £4.50 per month, £12 per quarter or £45 per year per member.

The short answer is – everyone! And your family gets access through your subscription too.

Yes! Where necessary, the GP can issue a private prescription for you and this can be collected from a pharmacy or delivered directly to you.

pirkx rise is an additional service you can add to your pirkx account for a small fee. The service offers personalised advice and access to mental health; financial and legal experts. You will be offered this addition during your sign up journey.

Absolutely! From personal accident insurance to cancer insurance cover, we’ve got a lot of health benefits to offer – find out more by visiting the ‘health’ section in your pirkx portal or click this link: Benefit-Health insurance(pirkx.com)

All of our online discounts are available from our online partners, providing you with the absolute best deals and giving you more bang for your buck with each shop.

Online direct discounts can either be discounts on the check-out price or cashback offers added to your own pirkx cashback account.

To get the discount, you can access the retailer's website via pirkx, and the discount will be automatically applied, or you can enter the voucher code at check out. Simple.

As for cashback offers, the cashback amount will be automatically applied after checkout on the retailer's website. The cashback amount will be added to your pirkx cashback account and can then be transferred to your bank account once you’ve got a balance over £5.

These are physical cards that members can deposit money onto and use in-store or online. These cards are ordered online via pirkx; can be used alongside any Retailer loyalty cards; and can be set to automatically top up monthly.

These cards also have cash back – which is provided once you deposit money onto the card, for example, loading £100 to a card with 4% cashback provides a cashback amount of £4.

The cards are reloadable so a single card can be used multiple times by either reloading them on the pirkx site or using an automatic top-up.

In addition to accessing our range of pirkx discounts via the ‘Shop in Store’ and ‘Shop Online’ methods outlined above, there are also multi-store cards available on pirkx.

These cards offer cash back across over 120 High Street brands across fashion, technology, books, beauty, games and so much more.

Once you’ve got a pirkx account, you and your family can purchase and download vouchers to spend in-store or online. Digital vouchers provide cashback similarly to reloadable cards.

These vouchers are ordered online via pirkx and emailed straight to you. You’ll also get cashback when purchasing the voucher, for example: when ordering £75 worth of vouchers with 10% cashback, you’ll get a cashback amount of £7.50.

You’ll find your total cashback amount in your pirkx cashback account, which can be transferred to a bank account once the balance is over £5.

The voucher can be used in-store or online and can be used alongside any retailer loyalty cards.

Yes! Our team would be delighted to give you a short demo of the site. To arrange a demonstration please call us on 020 4586 6417 or email us at hello@pirkx.com

Of course, the only commitment you have is the payment frequency that you choose – we’ll never be the wolf at your door.

Absolutely. We will give you two pounds for every paid member per annum. If they choose monthly or quarterly payments instead, your introducer fee will be pro rata.

If you need to remove a membership, simply unclick the 'renew' tick box next to the member’s name on your pirkx corporate dashboard.

Yes, there are several types of layouts available which can be selected for each member. For instance, you can decide to have a different page for employees, and clients and just the general pirkx overview for anyone that is leaving the company.

None at all, it is entirely free. If you need help setting up your corporate page we will be delighted to help - please call us on 020 4586 6417 or email us at hello@pirkx.com.

Troubleshooting

When this happens it usually means that some of the email addresses you’ve inputted for your team members is incorrect – we would have sent you an email on how to resolve this issue, but just in case you missed it, all you have to do is go back into your admin account and change the flagged email addresses.

If you have reset your password and still cannot log in to your account please call us on 020 4586 6417 or email us at hello@pirkx.com and we’ll get your access back up and running in no time.

If this happens, please contact our customer service team on 0345 561 0131 or email customersupport@pirkx.com who will look into this for you.

Head over to our savings page and look for our ‘frictionless benefits’ on the right – from there click the button to link your bank account. Alternatively, click this link: Benefit - Savings On Shopping (pirkx.com)

Log into your admin account and click the settings option, from there click on the ‘your email address and change password section’ and click update, once you’ve made your changes just click confirm and you’re done. You can also change your password anytime while in this section.

We would be sorry to see you go, but it's really simple to delete your account. Go to the settings page and press the ‘delete’ button. Your account with all your data will be removed from pirkx.

f you are paying for your pirkx membership, you can choose to pay monthly, quarterly, or annually. There is no commitment beyond the payment frequency you choose.

If you want to end your membership, you can do so at any time by going to the ‘my details’ page and either un-renewing your membership or deleting your account.

However, if you are within 3 days of your next payment date we will be unable to cancel your membership payment. If the payment is successful, we will extend your membership for a further payment period based on the frequency of your payment (e.g. monthly, quarterly, or annually).

If we haven't please contact customer services by calling us on 020 4586 6417 or emailing hello@pirkx.com – we’ll be happy to assist you in any way we can.