Dated 20 August 2018

Introduction to General Data Protection Regulation (GDPR) 2018

As part of our arrangements with you, pirkx Limited [“pirkx”] has certain obligations under privacy laws and General Data Protection Regulation (GDPR) to notify individuals how we will process their personal information we collect. We may maintain personal records for a minimum of at least six years.

We will inform individuals how information collected is used, where it is transferred, and how they may view or amend it. We will treat all personal information as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss, destruction or damage to the information.

The information provided to us may include personal and sensitive data. By using our services, you consent to us and any company associated with us (including, but not necessarily restricted to business partners and strategic alliances, as well as product and insurance providers) processing your data for the purposes of providing agreed services, administration and management. This processing includes obtaining, recording or holding information or data, transferring it to other companies associated with us such as service and product providers, insurers or statutory, governmental or regulatory bodies for legitimate purposes. The examples of third parties provided is not exhaustive and may be updated from time to time as business needs and legal requirements dictate. We will not sell personal data to any third party.

Some services are provided to our organisation by third parties such as processing business or obtaining consultancy, legal or regulatory advice, which may warrant the disclosure of more than just your basic contact details. Personal information held by us may be disclosed on a confidential basis, and in accordance with the GDPR, to any such third parties. This information may be transferred electronically (e.g. e-mail) and we, or any such third party, may contact you in future by any means of communication which we consider appropriate at the time. We will not pass any of your data – including payment details – to any third parties, without your consent or for any purpose other than that which consent was given.

Some of the companies we work with will hold data on you in countries outside of Europe that do not always have the same standard of Data Protection laws as the UK. If this is the case appropriate due diligence will be completed to ensure that your information is adequately protected, and the organisations concerned will be bound by their obligations under the GDPR when your personal information is processed outside Europe.

Where we introduce you to other business partners in order to support service delivery to you, they will also have obligations under GDPR to process your personal information securely. The parties will share information about you, i.e. we may provide updates about the progression and development of your matter for legitimate business purposes. We consider this will be of benefit to you in respect of the services that we are providing.

We may use your data to contact you in the future to provide you with details of products, services or information that we feel may be of interest or benefit to you. Please be aware that pirkx may record calls for training and quality purposes. If you wish us or any company associated with us to cease processing your data or you would like to obtain copies of the information we hold about you, please write to: The Data Protection Officer, pirkx Limited, 60 St. Martins Lane, Covent Garden, London WC2N 4JS. Under the terms of the GDPR, pirkx have a period of a month to provide the copies. pirkx Limited is registered with the Information Commissioner’s Office (ICO) as a Data Controller.

Privacy Policy

When you use our services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it.

There are many different ways that you can use our services.  When you share information with us we can make our services better – to show you more relevant search results and to help you connect with people.  As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.

Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • Updating information.

Information we collect

We collect information to provide better services to all of our users.

We collect information in the following ways:

  • Information you give us.
  • Information we get from your use of our services.

Log information

When you use our services or view content provided by pirkx Limited [“pirkx”], we automatically collect and store certain information. This includes details of how you used our service, such as your search queries.


We use various technologies to collect and store information when you visit our website.  Information we collect is treated as personal information.

How we use information that we collect

We use the information we collect from our services to provide, maintain, protect and improve your user experience and to develop new ones.  We also use this information to offer you tailored content.

When you contact us, we keep a record of your communication to help solve any issues you might be facing.  We may use your e-mail address to inform you about our services, such as letting you know about upcoming changes or improvements.

We will ask for your consent before using information for a purpose other than those set out in this Privacy Policy.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect.

You may also set your browser to block all cookies, including cookies associated with our services or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled.

Information that you share

Remember that when you share information publicly, it may be indexable by search engines.

Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information.  If that information is wrong, we will strive to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical.

Where we can provide information access and correction, we will do so free of charge, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Information that we share

We do not share personal information with companies, organisations and individuals outside of pirkx unless one of the following circumstances applies:

  • With your consent

    We will share personal information with companies, organisations or individuals outside of pirkx when we have your consent to do so. We require opt-in consent for the sharing of any data and sensitive personal information.

  • For external processing

    We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

  • For legal reasons

    We will share personal information with companies, organisations or individuals outside of pirkx if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:

    • meet any applicable law, regulation, legal process or enforceable governmental request.
    • enforce applicable Terms of Service, including investigation of potential violations.
    • detect, prevent or otherwise address fraud, security or technical issues.
    • protect against harm to the rights, property or safety of pirkx, our users or the public, as required or permitted by law.

    We may share non-personally identifiable information publicly and with our partners. For example, we may share information publicly to show trends about the general use of our services.

Information security

We work hard to protect pirkx and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. In particular:

  • We encrypt many of our services.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
  • We restrict access to personal information to pirkx employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined, or their contract terminated if they fail to meet these obligations.

When this Privacy Policy applies

Our Privacy Policy applies to all of the services offered by all parts of the pirkx and its affiliates.

Our Privacy Policy does not apply to services offered by other companies or individuals, or the information practices of other companies and organisations that we work with.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy.  We may receive requests for information from governments, courts and law enforcement authorities which we are obliged to comply with.  When we receive formal written complaints, we will contact the person who made the complaint to follow up. We may work with the appropriate regulatory authorities, including the Information Commissioner’s Office (ICO) and local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.


Our Privacy Policy may change from time to time and we will post any changes on this page.

Please be assured of our utmost commitment to keep your personal information private and safe.